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We make every effort to send you the best and freshest henna supplies available - these are the same products we use with confidence on our most demanding customers, and we test each and every shipment personally. If you receive a defective order, please let us know immediately upon receipt. We will replace or refund the item, at our discretion, once we receive your return.
Sorry, shipping charges are NOT refundable and the buyer is responsible for all taxes/duties/fees associated with the purchase.
For perishable products, such as henna paste, if you do not sign for your order on the FIRST delivery attempt, our guarantee is void. If there is a problem with your perishable order, you must let us know immediately upon receipt.
Please remember: Henna Paste must be frozen until ready to use. Henna Powder should be kept in a cool, airtight location, and has a shelf life of about 6 months, so please order just what you need to avoid stale henna. If there is a problem with your Henna Powder, please let us know immediately upon receipt. We *only* offer replacement/refund when you notify us of a problem right away.
Thanks for your understanding, and HAPPY HENNAING!!!
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